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Community Outreach & Customer Service

Learn about our community relations, public relations and customer service programs.

The Sacramento County Airport System’s Marketing and Public Relations team, part of the Commercial Strategy division, communicates with the public and the media to provide accurate and timely information about our airports.

Customer Service

The Sacramento County Airport System aims to provide consistent, superior customer service. Comment cards are located throughout the public areas of each airport. Sacramento International Airport also conducts quarterly customer service surveys as part of the Airport Service Quality benchmarking program.

The public is also invited to interact with us on Facebook and Twitter or contact us any time.

Speakers Bureau

The Sacramento County Airport System offers schools, organizations and service clubs the opportunity to learn about our organization through our Speakers Bureau. Requests for a speaker must be submitted at least four weeks in advance of your requested date. Contact us for more information or to schedule a speaker.

Speakers from the airport can cover the following topics and more. Presentations can be tailored to your specific audience.

  • The latest County Airport System news and developments
  • Aircraft rescue and fire fighting
  • Airport operations
  • Career planning
  • Marketing, public relations and communications
  • Environmental issues
  • Finance
  • Information Technology
  • Planning and development
  • Safety

Film and Photography Permits

All four airports in the Sacramento County Airport System are available for commercial filming and photography. A film permit is required for all professional and student projects. From passenger terminals to ramp areas to hangars, there are many unique location choices at our airports. Contact us for more information or proceed to the Permit page.

Past Airport System film and photography projects include:

  • Assassination of Richard Nixon (feature film)
  • After the First 48 (reality TV)
  • Esquire Magazine (Car of the Year film/photoshoot)
  • Housewives of Beverly Hills (reality TV)
  • MTV’s Newlyweds (reality TV)
  • Palm (advertising photoshoot)
  • Switched (reality TV)
  • Sactown Magazine (fashion photo shoot)

Tour Program

The Sacramento County Airport System does not have a formal tour program. Requests for small, specialized tours should be submitted at least eight weeks in advance and must be related to aviation or travel education. Due to limited staff available for tours, your request may not be granted. Please contact us to discuss your tour needs.