My company would like to advertise at Sacramento International Airport. Who should I contact?
Sacramento International Airport’s advertising inventory – static and multi-media – is managed by Clear Channel, a third-party contractor:

Amber Lyons, Facilities Manager
Clear Channel Interspace
1107 9th St. , Sacramento, CA  95814
(916) 402.9459

What airlines serve Sacramento International Airport?
Please see the Airlines page for more information about the location of your airline.

How soon should I arrive for my flight?
A good general guideline for arrival is 90 minutes in advance of your departure. Keep in mind that you may be denied check-in if you arrive less than 45 minutes before your flight.

What are the hours of the airport shuttles?

The airport provides free shuttle service to and from rental car offices, the Daily A surface lot, and the Economy lot at both terminals on a 24-hour-a-day-basis.

Where do shuttles drop people off at Terminal B?

Shuttles disembark at the east entrance of the ground (Arrivals) level. Passengers can access check-in counters and boarding pass kiosks on the second (Departures) level by using escalators and elevators.

Do you have an area designated pet relief area?
Sacramento International Airport has two pet relief areas. The Terminal A Pet Relief Area is located immediately behind the Southwest Airlines curbside check-in area. The Central Terminal B Pet Relief Area is located in the grass patio area on the south end of the terminal on the baggage claim level.

I am having an animal shipped to me. Where can I pick it up?
Please ask the party that is shipping the animal to you for the following details at the time of shipment: airline, flight number, if the animal is shipped as cargo and what you will need to have in hand when you retrieve your animal from the airport.

I am a member of a service animal group. Can we arrange to bring the animals to the airport for familiarization?
Sacramento International Airport and the Transportation Security Administration are happy to facilitate service animal familiarization outings with recognized organizations. Please contact us for more information.

How can I find out about business opportunities at Sacramento International Airport?
The Opportunities section of our wesbite offers links to to current bids, leasing information and more.

Does Sacramento International Airport have meeting rooms available?
Sacramento International Airport does not presently have meeting room space available to the public. Sacramento International Jet Center, our on-site fixed-base operator that provides services to our general aviation customers does have space available.

My child will be flying as an unaccompanied minor. Can I go with him/her to the airline gate?
Each airline has specific protocol for unaccompanied minors. Please contact your airline directly for details.

Do you offer tours to school groups at Sacramento International Airport?
At this time, the Sacramento International Airport tour program has been suspended. If you would like to arrange for a speaker for a class, please see the Speakers Bureau page.

Do you have car seats or strollers available for rent at the airport?
Sacramento International Airport does not presently have such a rental service as a concessionaire. If you are renting a vehicle with one of our rental agencies, please check with them directly about the possibility of renting a car seat.

Does Sacramento International Airport have a Currency Exchange?
Sacramento International Airport does not presently have a currency exchange in the terminals. The closest currency exchange bank is the Travelex branch located inside the Westamerica Bank at 300 Capitol Mall, Suite 150, Sacramento CA 95814.

Phone: (916) 444-5295
http://www.travelex.com/US/Store-Locator

Parking
Persons with disabilities whose vehicles have a disabled license plate or valid DMV placard may park in the designated spaces located in economy, hourly, and daily lots. Posted parking fees apply to everyone using these spaces. For assistance regarding parking lot access, please call (916) 874.0681.

TDD Phones
10 telecommunication devices for the deaf (TDD) are located at the airport throughout terminal lobbies and concourses.

Wheelchairs
Wheelchair assistance is available from airlines and curbside skycaps at no charge. Skycaps may also assist with luggage. Service may be requested at ticket counters and at curbside check-in stations on the second level of the airport.

Those wishing to transport a battery-powered wheelchair aboard an aircraft should make arrangements with their air carrier in advance.

Can I take photos in the airport terminals?
The public can take snapshots and video for personal use with average cameras in most public areas of the airport.

If the photos or film are to be used commercially for any reason, used for competition or require more than basic equipment, Marketing staff must be contacted at least 10 working days in advance of the project to coordinate required written permission for the project.

Can I take video in the airport terminals?
The public can take video for personal use with standard consumer-grade cameras in most public areas of the airport. If the video will be used commercially for any reason including diect sales and sales to the media, will be entered into a competition or require more than basic, consumer-grade equipment, contact us to begin the process to receive required written permission well in advance of filming.

I would like to film scenes for a television program or film at one of the other Sacramento County Airport System Airports. What do I need to do?
The Sacramento County Airport System can assist filmmakers with location selection, contracts, and facilitation of filming at our facilities. For more information about the film permitting process and filming guidelines, please contact us. Film permits generally require a minimum of 10 working days for processing and approval.

I lost something at Sacramento International Airport. What do I do?
The Sacramento County Sheriff’s Department, Airport Division manages the lost and found program at Sacramento International Airport. Please visit the Lost & Found Web page to report your lost item. Please call (916) 874.0701 and leave a detailed message concerning your lost object. Staff frequently listen to messages and will return your call if they have the object. If the item has been lost on board an aircraft, please contact your airline directly.

How can I log a comment or ask a question about aircraft noise?
You can contact the Noise Office with your comment or question here:
http://www.sacramento.aero/scas/environment/noise/noise_comment_or_question/

Comments may also be submitted to the Sacramento County Airport System by emailing planenoiseinfo@saccounty.net or calling the aircraft noise report line at (916) 874-0800.

The Sacramento County Airport System Noise Office manages noise concerns for Sacramento International Airport, Mather Airport , Sacramento Executive Airport, McClellan Airfield and Franklin Field. Go to the noise webpage to learn about roles and responsibilities, investigate your concern with our flight tracking application, read answers to Frequently Asked Questions, and learn about noise abatement procedures.  If you are thinking about purchasing a home near one of these airports, please review our Information for Prospective Homebuyers’ pages: http://www.sacramento.aero/scas/environment/noise/

How can I have someone paged at Sacramento International Airport?
Paging is managed by the Sacramento International Airport Communications Center. Please call (916) 929.5411 and press the appropriate prompt key to reach the operator.

Can I park at the curb briefly while I check in or drop someone off?
Due to security regulations, the curb is strictly reserved for active loading and unloading of passengers. Vehicles that wait at the curb an/or are left unattended will be ticketed and/or towed. Please park in an Hourly Parking area or use our Free Waiting Area.

What forms of payment are accepted at parking lots?

Airport lots accept cash, credit and debit cards, traveler's checks, and personal checks if pre-printed and drawn on a local bank (ID required). Credit cards accepted are Visa, MasterCard, Discover and American Express. Unattended payment lanes accept credit and debit cards only. There is at least one parking lot attendant on duty at all lots on a 24-hour basis.

Does Sacramento International Airport have pet relief areas?
The airport has a pet relief area located at each terminal. The pet relief area at Terminal A is located behind the Southwest Airlines curbside check-in area. The Central Terminal B Pet Relief Area is located in the grass patio area on the south end of the terminal on the baggage claim level. These areas have bags to aid disposal of pet waste.

Can my pet fly with me?
Airlines have specific policies and fares for transporting pets. For the most accurate information, please contact the carriers directly. It is always advisable to discuss travel plans with your veterinarian to determine if the mode of travel will be suitable for your pet.

Does Sacramento International Airport have Priority Security Lanes?

The airlines have established a Priority Lane for preferred customers at the security checkpoints at both Terminal A and Terminal B. All airlines are participating. Each airline has its own crtieria for lane usege.  Passengers are encouraged to contact their airline carriers for details.

How do I request public records in accordance with the California Public Records Act?
All Public Records Act (PRA) requests for the Sacramento County Airport System are managed by one person. Please contact us with detailed information regarding your request for assistance.

Can I smoke at Sacramento International Airport (SMF)?
Smoking prohibited inside or within 25 feet of the doorway leading any Sacramento County building.

Does Sacramento International Airport have facilities to store luggage?
Sacramento International Airport does not have storage facilities for luggage.

Does Sacramento International Airport offer tours?
Currently, Sacramento International Airport does not offer tours. If you would like to arrange for a speaker for a group, please see the Speakers Bureau page.

How does Sacramento International Airport ensure that they can communicate with customers who may not speak English?
Sacramento International Airport makes translation services by telephone available in approximately 150 languages for our customers. Customers with limited English proficiency can dial 00 on any airport courtesy phone to be connected with the service. The service is also accessible at ticket counters, retail stores, and food and beverage sites on an as-needed basis.

How can I volunteer to be an Airport Ambassador?
Sacramento International Airport’s Information Booths are staffed by a team of dedicated volunteers. To learn more about the program, contact us.

Does Sacramento International Airport have WiFi available? How much does it cost?
Sacramento International Airport has free wireless Internet (WiFi) service throughout the indoor, public areas of the airport. SMF’s Wi-Fi network has 4 T1 connection, which provides users with speeds of up to 1.5 Mbps. The Wi-Fi 802.11b/g technology allows for speeds up to 54 Mbps, but throughput is governed by the speed at which the device is connected.

What is the name of the Sacramento County Airport System WiFi network?
The offical network name is FlySacramento.